Terms of Service

Business name: Montarville & Larch

Customer support email: support@montarvilleandlarch.ca

Privacy email: privacy@montarvilleandlarch.ca

Phone: +1 (438) 642-9187

Business address:
900 Rue Vancouver
Boucherville, QC J4B 5Z2
Canada

Support hours: Monday to Friday, 9:00 AM to 5:00 PM ET

Effective date: 9 July 2026

1. Overview

These Terms of Service govern your access to and use of the Montarville & Larch website, online store, content, products, customer support channels and related services. By visiting our website, placing an order or using our services, you agree to these Terms of Service.

2. Business Information

The website is operated by Montarville & Larch.

Business address:
900 Rue Vancouver
Boucherville, QC J4B 5Z2
Canada

Email: support@montarvilleandlarch.ca
Phone: +1 (438) 642-9187

3. Related Policies

Your use of our website and purchase of products may also be governed by our Refund and Return Policy, Privacy Policy, Shipping Policy, Contact Information, Legal Notice and Terms of Sale. These documents form part of the overall terms that apply to your relationship with us.

4. Consumer Rights

Nothing in these Terms of Service excludes, restricts or modifies any consumer protection right, statutory warranty, legal warranty, cancellation right, privacy right or other remedy you may have under Québec or Canadian law that cannot lawfully be excluded, restricted or modified.

5. Language

These Terms of Service are provided in English because English was requested. If Québec language laws require a French version to be made available before a customer is bound by an English version, the French version should be provided first, and the customer should be able to expressly request or consent to be bound by the English version where permitted by law.

If a French version is published and there is any inconsistency between language versions, the legally controlling version should be determined in accordance with applicable Québec law and the language terms presented to the customer at the time of contracting.

6. Eligibility

By using our website, you confirm that you are at least the age of majority in your jurisdiction or that you are using the website with the consent and supervision of a parent or legal guardian. You must not use our website for unlawful, fraudulent or unauthorised purposes.

7. Lawful Use

You agree not to misuse our website or services. You must not:

• Use the website for unlawful, misleading, abusive, harmful or fraudulent activity.
• Attempt to interfere with website security, availability or functionality.
• Upload viruses, malicious code or harmful material.
• Scrape, copy or harvest content or data without permission.
• Impersonate another person or misrepresent your identity.
• Use the website in a way that infringes intellectual property, privacy or other legal rights.

8. Customer Accounts

If customer accounts are available, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. You agree to provide accurate and current information. Please contact us immediately if you believe your account has been accessed without authorisation.

9. Suspension or Termination

We may suspend, restrict or terminate access to our website, accounts or services if we reasonably believe you have breached these Terms of Service, engaged in fraudulent or unlawful activity, misused our services, or created risk for us, our customers, our service providers or others.

10. Product Information

We aim to describe our products accurately, including product names, colours, sizes, materials, images, pricing and availability. Product colours may appear differently depending on your screen settings, lighting and device. Product descriptions are provided for general guidance and should be read carefully before purchase.

11. Errors and Updates

Our website may occasionally contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, delivery times or other information. We reserve the right to correct errors, update information, cancel affected orders or refuse orders where permitted by law. If your order is affected, we will contact you where appropriate.

12. Prices, GST and QST

Prices are displayed in Canadian dollars unless stated otherwise. Where applicable, prices may include or be subject to GST and QST. Shipping, handling, duties, customs charges or other fees may be shown separately at checkout or may apply to international orders depending on the destination.

13. Intellectual Property

All website content, including text, graphics, logos, images, product names, designs, layouts, icons, videos, downloads and other materials, is owned by or licensed to Montarville & Larch unless stated otherwise. You may not copy, reproduce, modify, distribute, sell, exploit or use our content for commercial purposes without our prior written consent.

14. Reviews and Submitted Content

If you submit reviews, comments, photos, feedback or other content, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, edit, publish and distribute that content for business, marketing and customer service purposes, subject to applicable law and our Privacy Policy.

You must not submit content that is unlawful, defamatory, misleading, abusive, obscene, discriminatory, infringing, spam-like or harmful. We may moderate, remove or refuse submitted content where we consider it inappropriate or unlawful.

15. Third-Party Services and Links

Our website may use or link to third-party services, including payment processors, shipping providers, analytics tools, social media platforms, ecommerce platforms and external websites. We are not responsible for third-party websites, policies, content, products or services. Your use of third-party services may be governed by their own terms and privacy policies.

16. Website Availability

We aim to keep our website available and functioning, but we do not guarantee uninterrupted, secure or error-free access. We may update, suspend, restrict or discontinue parts of the website at any time for maintenance, security, operational or business reasons.

17. Disclaimer

To the maximum extent permitted by law, our website and services are provided on an as-is and as-available basis. We do not guarantee that the website will be free from errors, delays, viruses or uninterrupted access. This disclaimer does not limit any consumer protection rights, legal warranties or other rights that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by law, Montarville & Larch is not liable for indirect, incidental, special, consequential or punitive loss, including loss of profits, loss of revenue, loss of data, loss of goodwill or business interruption arising from your use of the website or services.

Where liability cannot be excluded, our liability is limited to the extent permitted by law. Nothing in these Terms of Service limits liability for fraud, intentional fault, gross fault, bodily injury, moral injury or any liability that cannot be limited or excluded under applicable law.

19. Indemnity

You agree to indemnify Montarville & Larch, its owners, officers, employees, contractors, suppliers and service providers against claims, losses, damages, liabilities, costs and expenses arising from your breach of these Terms of Service, misuse of the website, unlawful conduct or infringement of third-party rights.

20. Governing Law

These Terms of Service are governed by the laws of the Province of Québec and the applicable federal laws of Canada. You and Montarville & Larch submit to the competent courts of Québec, subject to any mandatory consumer protection rights or jurisdictional rights that cannot be waived.

21. Dispute Resolution

If a dispute arises, please contact us first at support@montarvilleandlarch.ca or by phone at +1 (438) 642-9187 so we can try to resolve the matter promptly and fairly. This does not limit your right to contact the Office de la protection du consommateur, a regulator, tribunal or court where applicable.

22. Changes to These Terms

We may update these Terms of Service from time to time. The updated version will be posted on our website with a revised effective date. Continued use of the website after changes are posted means you accept the updated Terms of Service, subject to applicable law.

23. Contact Us

For questions about these Terms of Service, contact:

Montarville & Larch
900 Rue Vancouver
Boucherville, QC J4B 5Z2
Canada

Email: support@montarvilleandlarch.ca
Phone: +1 (438) 642-9187